Refund policy

Returns

Returning something

You can return any garment within 30 days of the parcel arriving for a full refund, for any reason, including simply changing your mind. It needs to be unworn and unwashed.

Within Australia, the return postage is on us. Post it back, keep the receipt, and we refund the postage along with the garment. On returns from outside Australia, the postage back to us is at your cost.

To start a return, request it from your order page using the link in your confirmation email, or write to hamish@hereditas.au with your order number. Either way reaches us.

Each garment is printed for a single order and cannot go back on a shelf, so we would rather you asked us about the sizing or the print before you ordered than after. But if it is not for you, we will not make you keep it.

If the size is the problem rather than the garment, a swap is usually quicker than a refund and a reorder. That is covered below.

If something is wrong with it

If a garment is faulty, damaged in transit, or not what you ordered, write to hamish@hereditas.au with your order number and a photograph. We will remake it or refund you in full.

Your rights come first

Nothing here limits your rights under the Australian Consumer Law. If a garment is faulty, not as described, or not of acceptable quality, you are entitled to a repair, replacement or refund regardless of anything on this page.

If the size is not right

Before it is made — 24 hours

For the first 24 hours after you order, nothing has been cut or printed. If you have picked the wrong size, tell us within that window and we will change it before it goes into production — no charge, no postage, no forms. Email hamish@hereditas.au with your order number and the size you want. This is the cheapest and fastest fix for everyone, and it is why we hold orders for a day rather than firing them straight into the machine.

After it arrives — 30 days

If a garment does not fit, we will swap it once, within 30 days of the parcel arriving, as long as it is unworn and unwashed. This covers the shirts and the VENATOR hoodie alike. Write to hamish@hereditas.au with your order number and the size you want instead. Within Australia we refund the postage back to us and we cover making and sending the replacement; from outside Australia the postage back to us is at your cost.

One thing to know before you rely on it: an Australian hoodie takes 12 to 35 business days to reach you, so a swap means waiting that again. We will do it gladly, but the 24-hour window above will always get you there faster. If you are unsure of your size, write to us before you order and we will go through the measurements with you.

The size guide is on every product page with each garment's own measurements, taken flat. The shirts and the hoodie are cut differently, so check the right table.

Cancelling an order

You can cancel for a full refund within 24 hours of ordering, before it goes into production. After that it is being made and cannot be stopped. Email hamish@hereditas.au with your order number.

Refund timing

Approved refunds go back to the original payment method within 5 business days. Your bank may take a few days more to show it. Where we are refunding your return postage as well, it goes back the same way and at the same time.

Lost parcels

If tracking shows no movement for 10 business days, or the parcel passes the outer limit on our shipping page, tell us. We will chase the carrier and, if it is genuinely lost, remake and resend at our cost.